Reservation and Cancellation Policy - Bambus House Holidays Rental

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In order for our relationship to be guided by transparency, we have come to present our reservation and cancellation policy.

Minimum stay of 7 nights during July and August.
Minimum stay of 4 nights during the remaining months of the year.
It is possible to book for shorter or longer periods upon request. Prices vary accordingly. Please contact us for more details.
Excessive guests or overnight visitors beyond those agreed at the time of booking are not permitted. If this situation arises, a penalty of €50 per person/night will be charged.
All children are welcome. Children aged three are counted as adults for occupational purposes.
There is a free cot available for hildren under the age of three.
The silence period is from 10 pm to 8 am.
We are sorry, but we do not accept pets.

Enter the dates you wish to check calendar availability.
Fill in the apartment booking form (Bambus House Blue or Bambus House Green). It is important to identify the number of children and the estimated time of arrival.
- If there is an extra child in the person count for the flat, you must also indicate this.
Proceed to send 50% of the value of the stay (as per calculation by the reservation software) as down-payment for the reservation. This advance can be made using one of the following methods:
- Bank transfer (in this case you will receive an automatic email with the information to proceed with the tranfer).
- Paypal
- Credit card
The reservation is guaranteed after confirmation of receipt of the down-payment amount. A receipt of the advance payment will be sent to you by email.
Payment of the remaining amount should be made up to 30 days from the date of entry.
Upon arrival, we ask for a security deposit of €300.
- The deposit can be made, preferably, through a credit card reservation.
- If there are no damages to the apartment at the end of the stay, this deposit will be refunded in full, in a short period after check-out. However, if there are any damages to the apartment, furniture and / or equipment of the villa, the value of repairs / replacements will be deducted in the referred deposit.

The conditions for refund due to cancellation of the reservation depend on the moment of the respective communication. Thus:

Up to 30 days before the check-in date, the full amount paid will be refunded.
Between 15 and 29 days before the check-in date, 50% of the amount paid will be refunded.
There will be no refunds cancellation in the 14 days prior to check-in.
A guest that has already checked-in and wishes to interrupts his stay will not be entitled to any refund.

In the event of a consumer dispute, the consumer may use the following alternative consumer dispute resolution entity:

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve